Returns & Exchanges

Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, and Nordstrom].

Returns

  • Register your return online or contact Client Services: Register your return online by connecting to your My LV account or emailing Client Services at us@contact.louisvuitton.com.
  • Prepare your package: Place your item in its original packaging and with the original receipt.
  • Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
  • Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

Returns (Premium Deliveries)

  • Your purchase can be returned by scheduling a complimentary pickup from your home.
  • Contact Client Services: Email our dedicated Client Services team at premium_delivery.us@louisvuitton.com to request a return. Please include your order number and phone number.
  • Schedule a pickup time: Our Client Services team will contact you by phone to schedule a 2-hour time slot of your choice.
  • Prepare your return: Include your item in its original packaging along with the original receipt.
  • Hand off your return to our Concierge: The return will be picked up during your scheduled 2-hour time slot.

Exchanges

  • -Call Client Services: 1.866.VUITTON (866.884.8866)
  • -In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdales, and Nordstrom]

Policy

  • - Complimentary exchanges & returns within 30 days
  • - Item in perfect & sellable condition
  • - Original packaging
  • - Original invoice, leaflets, and certificates
  • - No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches, and high jewelry
  • - Mask covers cannot be returned or exchanged for sanitary reasons.
  • - PayPal and Apple Pay purchases may be returned online or exchanged at a freestanding stores

Please visit our full Return & Exchange Policy here.