Returns & Exchanges
Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, and Nordstrom].
- Register your return online or contact Client Services: Register your return online by connecting to your My LV account or emailing Client Services at firstname.lastname@example.org.
- Prepare your package: Place your item in its original packaging and with the original receipt.
- Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
Returns (Premium Deliveries)
- Your purchase can be returned by scheduling a complimentary pickup from your home.
- Contact Client Services: Email our dedicated Client Services team at email@example.com to request a return. Please include your order number and phone number.
- Schedule a pickup time: Our Client Services team will contact you by phone to schedule a 2-hour time slot of your choice.
- Prepare your return: Include your item in its original packaging along with the original receipt.
Hand off your return to our Concierge: The return will be picked up during your scheduled 2-hour time slot.
- -Call Client Services: 1.866.VUITTON (866.884.8866)
-In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdales, and Nordstrom]
- - Complimentary exchanges & returns within 30 days
- - Item in perfect & sellable condition
- - Original packaging
- - Original invoice, leaflets, and certificates
- - No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches, and high jewelry
- - Mask covers cannot be returned or exchanged for sanitary reasons.
- - PayPal and Apple Pay purchases may be returned online or exchanged at a freestanding stores
Please visit our full Return & Exchange Policy here.